Overview

Our refund and returns policy lasts for local buyer 5 days and for international 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. order buyer pays the return shipping cost after receiving the product safely we will initiate the refund and in case of cancellation by you, before the dispatch of the Order You will be refunded in full. All refunds will be initiated through a Bank NEFT/RTGS/PayPal/UPI transfer. The transfer will be done in 5-10 working days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In case of breakage or damage of your purchased product the following applies:-

Either you will receive another product

Or  you will get full refund from the insurance company

As soon  the claim is approved by the insurance company you will be refunded, to process the insurance claim faster you are requested to do the following:-

    1.If the Parcel arrived with external damage kindly make the photos of the packaging before opening the parcel.

    2.We request you to open the parcel within 3 days of delivery as  it is mandatory to notify shipping company & insurance company for the damage no claims will be entertained once this period is over.

    3.If you receive the item in broken condition kindly email to contact@poojacreationstore.com and shipping company(Fedex or DHL) about the damage of product with photographs and Video.

Insurance company may require additional details to approve the claim which will be provided by the buyer upon request.

As soon the claim is settled by insurance company we will inform you the details by email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {contact@poojacreationstore.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@poojacreationstore.com} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {contact@poojacreationstore.com} for questions related to refunds and return